Get Chromebook Help
Do you know how to use your Chromebook? Contact the Marylanders Online Helpline today for...
- Help with setting up a Chromebook or laptop
- Learning how to use apps, email, online banking, and online shopping safely
- Assistance with Chromebook OS recovery (or follow the instructions provided below to do it yourself - DIY!)
DIY Chromebook Support
Begin using your Chromebook with confidence with our free Chromebook Set Up Guide, also available as a short video series tutorial. This guide provides step-by-step instructions and videos to help you get started with the initial setup of your Chromebook device.
Chromebook Setup Guide (PDF)
DIY Chromebook OS Recovery
This four-part Chromebook OS Recovery video series provides instructions for resolving the "Something went wrong" error message that may appear when starting a Chromebook. To fix this issue, users will need to download the Chromebook OS recovery image onto a USB or SD card from a secondary internet-enabled device. This video series outlines the necessary steps to install the recovery image on a Chromebook device.
Watch Series on YouTube (Video)
Self-Guided Chromebook OS Recovery (PDF)
For additional assistance, please contact the Marylanders Online Helpline.
Part 1: Getting Started with the Chromebook OS Recovery Process
The first step in the Chromebook OS recovery process is downloading the Chromebook Recovery Utility for your specific Chromebook model from the Chrome Web Store. This step requires an external internet-enabled device and a USB or SD card. Estimated time: 30 minutes to one hour.
Part 2: Restoring the Chromebook OS
The second step in the Chromebook OS recovery process is launching the Recovery Utility by downloading the Chromebook recovery image from the USB or SD card. Estimated time: 15 to 30 minutes.
Part 3: Erasing the Chromebook OS Recovery Media
The third step in the Chromebook OS recovery process is erasing recovery media from the USB or SD card. Estimated time: 10 to 15 minutes.
Part 4: Formatting the USB or SD Card
The final step in the Chromebook OS recovery process is erasing and reformatting the USB or SD card that was used in the previous steps. Estimated time: 10 to 15 minutes.